Return policy
All orders are applicable for refunds within the first 14 days. We will not be able to offer a refund or exchange for any orders that exceed the 14 day refund period.
To be eligible for a return, your item must be unused and in its original condition as when you received it, along with it's original packaging.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
contact@azurfactory.com
You also have the option to request an exchange only if the product you received is defective.
As a reminder, the expenses of the returns remain at your expense.
Return address
To return your product, you should mail your product to:
Our Adress : 2 rue de zilina, 92000 Nanterre, France
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
